What if you have carefully planned a project, and skillfully designed its construction, but your contractor does not have the capability to perform the work in a quality manner? That is a risk to your project. The PMI diagram only used to refer to the elements of time, cost and scope. However, as of late, quality has also been included in the triangle.
In an IT project, poor quality usually manifests itself in the software crashing or producing unreliable output. In construction, the project creates a physical object – a building, a bridge, or a subway tunnel – so the risk posed by low quality is much greater than in projects that create intangibles, such as business process transformation or software. When construction fails, people may die. On the news, we hear about developing countries where buildings collapse and hundreds or thousands die, but construction quality problems resulting in loss of life are not limited to the developing world. I’ve been involved in the aftermath of two fatal construction quality problems during my career, and both were well-funded, professional construction projects in the United States. While no devastating consequences come close to death and injury in terms of quality problems, there is at least one other that has devastating impacts on both cost and schedule: re-work.
Re-work in the IT world involves reviewing software, and making changes as needed to correct the error. In construction, it can involve deconstruction, then reconstruction. If a large concrete slab is poured incorrectly, or the wrong diameter of conduit is installed, it has to be physically removed. At this point, a project that has invested the time and money needed to procure and install incorrect material must now remove and dispose of that material, procure the correct material, and install the correct the material correctly.
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The catastrophic impacts of poor quality on a construction project are amplified by the inevitable finger-pointing that will result. Owners, designers, and constructors will each try to minimize their exposure to the costs involved in re-work, blaming the other parties on the project.
Every project manager must remain cognizant of the known and emerging risks in their projects, and construction managers must put safety and quality at the top of their list every single time.
