failure to communicate

Or… Talk to the Hand.

Communication is a multistep process. Figure one is the classic communication model taught to project managers. As you can see from the model there are plenty of failure points in communication, even when the sender is clear on what they want to communicate and the receiver wants to be receiving.

diagram of how a message is spread through communication

   Figure 1.

Noise can be introduced to the model either literally or figuratively. A difficult to read diagram is one form of noise we find in the construction industry. It is hard to have a collaborative discussion when the diagram you are viewing is difficult to understand.

 NetPoint Primavera scheduling and planning chart
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One of the key goals in creating NetPoint was to reduce the noise while collaborating on a plan. By using an easily understood diagram each stakeholder is able to more effectively communicate.